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Knowledge Base

Straight answers to the questions we get asked most. No login, no sales pitch.

Getting started

What's the difference between WordPress and a custom build?A plain guide to when a content management system is the right choice and when you need something bespoke.

Domains & email

How do I point my domain at a new website?What actually changes when you move a site, why email can break, and how to switch over without a visible gap.

Hosting & performance

How often should my website be backed up?How to think about backup frequency, where backups should live, and why an untested backup is not a backup.
My site is slow — what usually causes it?The handful of things behind most slow websites, and how to work out which one is yours.

Security

Do I need an SSL certificate?What HTTPS actually does, why every site needs it now, and what to check if the padlock is missing.

Can't find what you need? Ask a question and we'll answer it, and probably add it here.