We keep what we build updated, secure and in good shape. When you need us, you reach someone who already knows your systems - no ticket-number limbo.
- Plain-English support, direct to the people who did the work
- Proactive care that heads off problems before they bite
A range of support options for your WordPress/WooCommerce website
Whatever you're running, WordPress, WooCommerce, or a custom build, support is scoped to keep it updated, secure, and out of your way.
Malware Removal & Aftercare
Cleaned up, patched, and monitored so it doesn't happen again.
Plugin Streamlining & Consolidating
Fewer, better-maintained plugins instead of a slow, conflict-prone pile.
User Awareness Training
A short session for your team on the basics that actually prevent incidents.
Website Maintenance
Updates, backups and monitoring, handled on a schedule instead of reactively.
WordPress Training
Practical, plain-English training so your team can make day-to-day changes confidently.
Getting to the core of your challenges.
- 01
Consultation
Understanding what's actually going wrong, or what you're worried might.
- 02
Roadmap
A prioritised plan, what needs fixing now, and what can wait.
- 03
Deliver
The work itself, done and documented.
- 04
Evolve
Ongoing care so problems get caught before they bite.
Explore ongoing support
The specific things this covers, each with its own page.
Website maintenance
Updates, backups, monitoring and the small fixes, handled on a schedule so problems get caught before they bite.
Malware removal & aftercare
A hacked site cleaned up, patched, and watched afterwards, with a straight explanation of how it got in.
Plugin streamlining & consolidation
Trade a sprawling plugin list for a smaller, well-maintained one, keeping the features you use and dropping the risk you do not need.
User awareness training
A short, plain-English session for your team on the handful of habits that prevent most website and account incidents.
WordPress training
Practical, plain-English training so your team can run the day-to-day site without raising a job every time.
Monthly website reports
A short monthly summary of what happened to your site, what was done, and anything that needs your attention.
Questions, answered.
Do I need to have built my site with you to get support?
No, support engagements regularly start with sites built elsewhere.
What if my site wasn't built on WordPress?
Support isn't limited to WordPress, custom React/Next.js applications are covered too.
How quickly do you respond?
I usually respond to everything within one business day.